Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at mcmonaglecreative@outlook.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at mcmonaglecreative@outlook.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Custom Handmade Items
Many McMonagle Creative products are handmade and made to order. Because of this, personalised or custom items cannot normally be returned for a refund unless they are faulty or not as described, in line with UK consumer law.
If there is a problem with your order, please contact us as soon as possible after receiving your item at:
mcmonaglecreative@outlook.com
Please include your order number and photos of the issue so we can quickly understand what has happened.
If the mistake is our fault
If an item arrives damaged, faulty, incorrect, or not as described, we will:
• Repair or replace the item where possible, or
• Remake the item if necessary.
In these cases McMonagle Creative will cover the return postage and the cost of fixing or replacing the item.
If the mistake is the customer's fault
If an error occurred due to incorrect information provided when ordering (for example spelling errors, wrong measurements, or incorrect details), we will still try to help where possible.
We can usually repair or remake affected parts, however:
• A small charge for materials and labour may apply
• Return shipping costs will be the responsibility of the customer
We always aim to keep these costs as low as possible and only charge for the materials and time required.
Missing or replaceable parts
If a piece of your item becomes lost or damaged later, please contact us.
As long as we still have the design plans or files for that product, we may be able to remake individual components instead of replacing the whole item.
In these situations we generally only charge for:
• Materials
• Production time
• Shipping
If something goes wrong later
Handmade items are made to last, but if something fails or becomes damaged within a reasonable period of time, please contact us.
We may be able to:
• Guide you through a repair
• Provide replacement parts
• Help identify what went wrong
We are always happy to help customers maintain and repair their pieces where possible.
Sustainability & Reuse
At McMonagle Creative we encourage customers to reduce waste wherever possible.
If you no longer want your item, consider:
• Selling it second-hand (for example on platforms such as Vinted)
• Donating it to charity
• Passing it on to someone who will enjoy it
If selling second-hand, we would appreciate it if you mention that the item was originally made by McMonagle Creative, so others can discover our work.
Recycling damaged items
If your item becomes damaged beyond repair, please contact us before disposing of it.
Send a photo of the item and we will do our best to:
• Suggest recycling options
• Explain which materials can be reused
• Advise on safe disposal
In some cases we may even provide a shipping label so the item can be returned to us for recycling or material recovery.
Important
Items returned without contacting us first will not be accepted.
If you have any questions about your order, please contact us at:
mcmonaglecreative@outlook.com
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at mcmonaglecreative@outlook.com.